Refund policy

Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it.

To start a return, you can contact us at ceo@vintagebihar.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at ceo@vintagebihar.com or whatsapp us at: +918252935812 with images of the product and Order number

Damages and issues 
Please inspect your statue upon receiving and contact us immediately if the statue is defective, damaged or if you receive the wrong item, so that we can refund/replace it immediately


Cancellations: 
 


Cancellation before shipment Orders once placed can only be cancelled within 8 hours from placing the order, you can write to us at vintagebihar2016@gmail.com or call us on +917667526694.  If you request cancellation, the order will be cancelled and the money will be refunded to you within 48-72 business hours after the cancellation request.

Exchanges 

We don't allow exchange. These statues are handcrafted with many days of effort by our artisans. Please choose the product wisely and we don't entertain change in mind or exchange

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

If you have any queries, contact us on ceo@vintagebihar.com or vintagebihar2016@gmail.com or call us at 917667526694 or Whatsapp us at +91 8252935812

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